How long does it take from order to installation of my baby tile?
Depending on when the order is placed in our tile creation process, it takes 3-6 months for the process to be completed. Each tile is handcrafted and painted by hand by a local artist, which takes time to produce these special plaques.
Will I be updated on the progress of the tile?
A volunteer with the Auxiliary will be in contact with you to confirm your tile details, including your order number. From there, we will provide you with periodic updates, usually when the order is finished production, received in the office, and when it is fully installed in the hospital.
Where will my tile be installed in BC Women’s Hospital?
Main Hospital baby tiles will be installed on an available tile wall, most likely on the second floor in the area of the maternity wards. NICU baby tiles will be installed on a dedicated NICU baby tile wall near the BC Women’s NICU. Once the installation is complete, an Auxiliary volunteer will contact you to notify you of its final location.
Can I choose a specific location for my tile?
You can make a special placement request at the time of your purchase. This request is often made by families who want to arrange multiple tiles to be installed together, close to their siblings.
Tile location depends on the availability of a particular tile wall. If a requested placement is unavailable, you will be contacted by a volunteer of the Auxiliary to confirm an alternate placement location.
I previously purchased a baby tile but would like to relocate it to be installed next to a new sibling. Can I relocate my previous tile?
Relocations are available, but only if the removal of the existing tile will not be destructive or disturbing to the tile wall it is located on, or to the neighbouring tiles. We leave this decision to the discretion of the tile installers, who will inform us if the removal is possible.
The original tile will be broken during the removal, and will need to be remade with additional cost. The replacement fee is $150 for a 4×6 tile, and $225 for a 4×12 tile. The fee is not eligible for tax credits, and covers the production and installation costs to install your new tile. This replacement fee is an additional fee on top of your new purchase.
Can I commemorate multiple children on one tile?
With our Deluxe tile option, you can commemorate up to 3 children on one tile.
I made a mistake with my order, how can I fix it?
Once your order is completed, an Auxiliary volunteer will be contact with you to confirm your gift details and correct any mistakes before production. After production, if a tile needs to be remade due to donor error, there is an administrative cost.
What will my baby tile help support?
The proceeds from the Baby Tile Program are donated to the BC Women’s Health Foundation to support the most urgent priorities of BC Women’s Hospital + Health Centre, helping to ensurew omen, newborns and families have access to the highest quality healthcare.
